About your tenancy

If you're moving into a Norwich City Council home, this page will help you understand your tenancy agreement, the different types of tenancy, and your rights and responsibilities.

If you're planning to end your tenancy it's important to follow the correct steps. See everything you need to do - from giving notice to handing back your keys - in a clear, step-by-step format.

If you are a Norwich City Council tenant with a secure tenancy and thinking about moving, you may be able to swap homes with another council or housing association tenant through a mutual exchange.

Before you settle in, there are a few important things to take care of - like setting up your gas and electricity, and checking if you’re eligible for help with decorating. This guide walks you through everything step by step, with simple checklists to make the process easy.

Garages and lockable parking bays are available for rent across the city for parking motorised vehicles or storage. You don’t have to live in Norwich to apply, although we do give priority to those who do, especially Blue Badge holders.

If something’s not right in the communal areas of your building - like the stairwell, garden, or foyer - let us know. Reporting problems helps us respond quicker and keep your shared spaces clean, safe and welcoming for everyone.