Why tenants should read the full report
The Tenants’ Annual Report 2025–2026 offers a transparent and informative overview of how Norwich City Council performed in delivering housing services over the year.
It’s designed to help tenants understand how well the council is meeting its responsibilities and where improvements are being made.
Key highlights from the report
- performance transparency: The report outlines how the council is doing in areas such as repairs, maintenance, tenancy management, and customer service.
- tenant satisfaction: it includes feedback from tenants and how this input is shaping service improvements.
- accountability: the report is part of the council’s commitment to the Regulator of Social Housing’s standards, ensuring tenants have a clear view of service quality and includes the outcome of our regulatory inspection.
- future planning: it discusses ongoing efforts to improve housing conditions and prepare for future demands on social housing.
- community engagement: tenants are encouraged to report issues and share feedback, which directly influences council priorities and actions.
Why it matters to you
Whether you're interested in how your rent is being used, how quickly repairs are completed, or how tenant voices are being heard, this report gives you the facts.
It’s a chance to see how your council is working for you - and how you can help shape its future direction.
Explore the full report to see detailed performance metrics, satisfaction scores, and plans for the year ahead - read the full report.
Every home tells a story - housing infographics
For the first time, we’re publishing our housing infographic alongside the Tenants’ Annual Report.
It gives you a quick, visual snapshot of our tenants, homes and housing services, bringing together key facts and figures from 2025–2026.
Why is it important?
It makes housing information easier to understand and helps you see what’s happening across our services, from repairs and home improvements to rents, tenancies and the homes we manage.
