Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Residential noise
Not all noise is a problem - some are just part of normal life. Here’s what’s okay, and what you can do if noise becomes a concern.
Not all noise is considered antisocial. Here are some everyday sounds that are usually acceptable:
Normal household noise
Things like vacuuming, walking, doors opening and closing, and talking are part of everyday life.
Children playing
Kids playing in the street or shared areas is normal and important for their development. It might be noisy at times, but it’s not antisocial behaviour.
Babies crying
Babies cry – it’s natural. If you're worried about a child’s safety, contact Norfolk County Council’s safeguarding team at 0344 800 8020 or report online. If it’s an emergency, call 999.
DIY noise
Sounds from decorating, drilling, or putting furniture together are common. If it happens often or late at night, consider having a polite chat with your neighbour.
How to handle noise issues
If noise is bothering you regularly:
- try talking to your neighbour calmly and respectfully
- if you prefer not to speak in person, you can use our ‘Dear Neighbour’ card.
- if that doesn’t help, you can use our free mediation service to help resolve the issue.
