Report damp and mould in your council home and find out what happens next. We'll investigate the problem, keep you updated and work with you to resolve it as quickly as possible.
Everyone deserves to live in a safe, warm and healthy home. If you're worried about damp or mould, please report it as soon as possible so we can help.
If you are a leaseholder or privately renting and are concerned about damp or mould in your home, you should contact your landlord first. You can also find information about landlords' responsibilities on the Citizens Advice website.
If you're a Norwich City Council tenant or leaseholder, you can report damp and mould quickly and easily. Once you've reported it, we'll assess the problem and take the appropriate action to resolve it, whether that's arranging repairs, carrying out a survey or treating mould growth.
The quickest, and most convenient way to report damp and mould is by using our online form.
Or call 0344 980 3333, then select option 3, followed by option 3. [
Once you report damp or mould, our dedicated damp and mould team will review the information you've provided and determine what action is needed. We take all reports seriously and will respond in line with Awaab's Law and our legal responsibilities as your landlord.
When you contact us, we'll ask for information about:
We may also ask you to provide photographs to help us understand the problem.
If the issue could pose a risk to your health or safety, we will investigate within 10 working days of receiving your report.
If we identify an emergency hazard that creates an immediate and serious risk to health or safety, we will take action within 24hrs.
This investigation may include:
Following our investigation, we will provide a written summary within 3 working days explaining:
We will keep you informed throughout the process and let you know if plans or timescales change.
Depending on the cause of the problem, this could include:
Where repairs are required, we will begin work within the timescales required by Awaab's Law. A works order will be raised within 5 working days of the investigation being completed.
Once work is complete, we may carry out a follow-up inspection to make sure the problem has been resolved and that your home is safe and healthy.
Awaab's Law was introduced following the death of two-year-old Awaab Ishak, who was exposed to severe damp and mould in his home. The law places clear legal responsibilities on social landlords to investigate and address hazards such as damp and mould promptly.
As your landlord, we must:
