Text messages about your tenancy

We may send you text messages to help you stay up to date with your tenancy and rent payments. These messages are designed to be clear, secure, and helpful. On this page, you’ll learn how to recognise a genuine message and what to do if you’re unsure whether a message is real.

What a genuine message looks like

A real message from us will say:

Dear [Your Name]
This is an important message about your tenancy with Norwich City Council.
Please click the link below for more information.
If you want to check this message is real, visit: www.norwich.gov.uk/TenancyTexts
Thank you,
Norwich City Council
[Link]

If you're unsure or think the message is suspicious

Don't:

  • click any links
  • download attachments
  • reply to the message.

Do:

Email our income team at incomeofficer@norwich.gov.uk and we’ll confirm if it’s genuine.

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