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My Norwich

Tenant Engagement Strategy 2023-26

Listen, learn, and empower

This tenant engagement strategy is for you, our tenants.

We recognise you are the experts on living in council homes and we must listen, learn, empower, and work in partnership with you to make sure your housing services continually improve and offer a warm, safe, and secure home - now and in the future.

We need a tenant engagement strategy to help us plan and set priorities to meet your expectations to have your voice heard and be listened to.

We will understand your needs, aspirations, and experiences to improve services, and to empower and support you to hold us to account, scrutinise our performance and help make decisions.

We want you to be well informed, involved and actively influencing the services we provide and how we provide them to you.

This engagement strategy is a great opportunity to update and tailor our approach to reach tenants who may not have been engaged before.

Successful tenant engagement should provide benefits for everyone involved, including tenants, Councillor’s, and officers, and should aim to create a respectful partnership, resulting in fewer complaints and higher satisfaction levels.

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