Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
When and how to apply for permission for work to a protected tree.
The council doesn’t offer advice before you apply, but the Arboricultural Association can help you find a qualified tree expert.
You don’t need permission if:
• the tree is dead or dangerous (you must prove this if asked)
• you are only removing dead wood from a healthy tree
In urgent cases, tell the council as soon as possible. Otherwise, give at least 5 days’ notice before starting work.
Download the application form and send it by post or email to the details below.
Read the guidance notes to help you with your application.
Planning services
Norwich City Council
City Hall
St Peters Street
Norwich
NR2 1NH
United Kingdom