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DD Payments being taken early

We have been made aware that there may be an issue with some direct debit payments being taken earlier than expected. We are investigating as a matter of urgency.

Your leasehold

As a leaseholder what am I not allowed to do?

You are not allowed to:

  • carry out alterations or improvements to your home without our prior written consent – please email us with your proposed work
  • use the building for business purposes, e.g. as a holiday rental or short-term let such as Airbnb
  • sub-let the property without notifying us first – you will need to complete our Let property questionnaire in the first instance
  • cause a nuisance or annoyance to neighbours or let other members of your household do so
  • cause damage to the building or fix any sign or otherwise disfigure any of the communal buildings, fences or walls
  • keep pets if you live in a tower block unless they are small and confined such as budgies or goldfish.
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