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My Norwich

Repair responsibilities

Council responsibilities

We are responsible for maintaining and repairing:

  • the structure and exterior of the property, including drains, gutters and external pipes
  • installations for the supply of water, gas and electricity
  • installations for sanitation (basins, sinks, baths, showers and toilets)
  • heating installations (radiators, boilers, water tanks etc)

We must carry out those repairs provided:

  • the damage has not been caused by you
  • we know about the damage; and
  • we have your co-operation for our staff and contractors to access your home

For further information about your rights and obligations with regard to housing repairs and maintenance please see section eight of your tenancy agreement.

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