Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Council officers
Behind every decision made by Norwich City Council is a team of dedicated professionals working to make it happen. These are the council officers - the experts who turn strategy into service and policy into progress.
Who are council officers?
Council officers are the professional staff who keep Norwich City Council running smoothly. Unlike councillors, they’re not elected - they’re hired for their expertise and work behind the scenes to turn council decisions into real-world action.
They play a vital role in delivering services, shaping policy, and ensuring the council operates efficiently and legally.
The council is structured into four directorates:
- Climate and environment
- Communities and housing
- Resources
- Major projects
Chief executive, Louise Rawsthorne has four direct reports:
- Executive director of climate and environment – Nicholas Austin
- Executive director of communities and housing – Davina Howes
- Executive director of resources – Emily Yule
- Executive director of major projects – John East
