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My Norwich

Private rented sector advice and support


  • Our in-house housing advice team can help you with a range of housing issues.
  • Shelter is a housing and homeless charity that provide free housing advice.
  • Citizen’s Advice Bureau (CAB) also provide free advice and information on how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.
  • Debt advice if you are struggling to pay your council tax or other personal debts.


  • If you think the property you live in does not meet the required housing standards, you should in the first instance contact your landlord or managing and letting agents. If they do not resolve the problem, or you still have concerns, you should  complete our private sector housing online contact form.
  • Since October 2014 letting agents and property managers are required by law to join a government approved property redress scheme.
    This means that tenants, prospective tenants, and landlords dealing with lettings agents in the private rented sector can complain to an independent person about the service received. This makes it easier for tenants and landlords to complain about bad service and prevent disputes escalating.

Energy efficiency

  • Affordable warmth - find out about ways to heat your home to an adequate level for comfort and health without getting into debt.

Housing standards

  • Housing standards provides information on key pieces of legislation applicable to the private rented sector along with some prescribed standards and other guidance and useful links.

Rights and responsibilities

  • The housing rights website provides help to migrants and their advisers about access to housing and housing benefit. The aim is to guide migrants and their advisers on access to the PRS, problems they may encounter, how to exercise their rights, access to LHA, the checks that will be imposed by the Immigration Act, etc. It will be of particular benefit to recent migrants who are often forced into poorer parts of the sector and are unaware of their rights and find it difficult to access advice services.
  • This government guide is for tenants and landlords in the private rented sector to help them understand their rights and responsibilities. It provides a checklist and more detailed information on each stage of the process.


Tenancy management

  • The government has drafted a model tenancy agreement for use in the private rented sector where a shorthold tenancy is being entered into, and accompanying guidance.