Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
We Are Norwich: a community-led plan (2024–2029)
Norwich City Council has created a five-year plan shaped by feedback from residents, businesses, and community groups. It sets out a shared vision for the future of the city, focusing on five key priorities.
Our vision
To make Norwich a fair, thriving, and forward-thinking city by working together with the community.
Our five priorities
- An Open and Modern Council
Making council services easier to access and more transparent. - A Prosperous Norwich
Supporting jobs, businesses, and economic growth. - A Fairer Norwich
Reducing inequality and making sure everyone has equal opportunities. - A Climate-Responsive Norwich
Taking action to protect the environment and tackle climate change. - A Future-Proof Norwich
Planning for long-term challenges and making the city resilient.
Read our community-led plan (text only version)
Download the easy read PDF (3.2MB)
Download the designed PDF (4.83MB)
How the plan was created
- Hundreds of conversations with people across Norwich.
- Input from over 900 individuals and organisations.
- Focus groups, surveys, and workshops helped shape the priorities.
What happens next
- The council will work with partners and communities to deliver the plan.
- Progress will be tracked and shared regularly.
- Everyone is encouraged to stay involved and help shape Norwich’s future.
