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Coronavirus: information and advice

We're constantly reviewing and making changes to some of our services in response to the coronavirus crisis.

See the latest updates

Taxi (hackney carriage) and private hire licensing

COVID-19: Temporary partition screens in private hire vehicles

The council’s licensing team want to support the private hire trade to work safely throughout the coronavirus outbreak and assisting, where possible, to mitigate the contact risks to drivers and passengers.

We will allow (as a temporary measure), the installation of a protective screen whilst social distancing requirements are in place.

Please note:

• Any fittings and equipment must comply with the Road Vehicle (Construction and Use) Regulations.

• Insurers must be notified of any modifications made to the vehicle.

• The screen must not affect the structural integrity of the vehicle, or interfere with any manufacturer fitted safety equipment eg airbags.

• The screen must be clear and transparent and can only be fitted across the rear of both front seats, creating a partition between the front and rear cabin area of the vehicle.

• Screens must be securely fitted in accordance with the manufacturer’s instructions and be compatible with the make and model of the vehicle.

• Screens should not impede the driver’s vision, movement, or communication with passengers.

• The screen should not impede driver or passenger entry or exit to the vehicle and any sharp edges are to be covered.

The screens we have verified can be used and meet the requirements above are manufactured by Driver Bubble. Other manufacturers are available but must meet the requirements above.

To discuss options please email our licensing team: licensing@norwich.gov.uk

22 May 2020

We are responsible for the licensing and enforcement of taxis (hackney carriages) and private hire vehicles in Norwich and ensure that drivers, proprietors and operators are fit to hold such licences.

Vehicles are subject to mechanical tests and drivers undergo regular Disclosure and Barring Service (DBS) and medical checks.

More about taxi and private hire licensing