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My Norwich
Coronavirus: information, advice and support

Latest information, service updates and support available for Norwich residents and businesses.

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Support for rough sleepers

Severe Weather Emergency Protocol (SWEP)

People sleeping rough in Norwich can access emergency accommodation and support during periods of exceptionally cold weather through the Severe Weather Emergency Protocol (SWEP). This is activated by a temperature of zero degrees Celsius or lower forecast for at least three consecutive nights.

Once a decision has been made to activate SWEP, along with other partner agencies, we ensure that people who are out on the streets are offered emergency accommodation. The person in question must be in agreement with receiving our assistance.

We urge anyone who encounters people who are homeless and rough sleeping to notify us by emailing

For emergency assistance with finding accommodation please call 0344 980 3333.

Additional help for rough sleepers during the winter