Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Other support and advice
Find help with money, housing, food, energy and wellbeing from trusted local and national organisations.
Money, housing, food and energy support
| Organisation | What they do |
|---|---|
| Lumi | A website where people share skills, items, space and information in the community. |
| National Energy Action | A charity helping people who struggle to pay energy bills and fighting fuel poverty. |
| Norfolk Citizens Advice | Free advice on money, debt, benefits, housing, jobs, immigration and more. |
| Norfolk Directory | Lists services, activities, and advice available to people and families in Norfolk. |
| Nourishing Norfolk | Offers affordable, healthy food and support to help people out of food poverty. |
| Turn2Us | A charity with an online tool to check benefits and find financial help. |
| Your Own Place | Helps people with money, housing and tenancy issues to prevent homelessness. |
Mental health and wellbeing support
| Organisation | What they do |
|---|---|
| Mind | Services for all ages, including 1:1 talking therapies, community support groups, and training on mental health and employment. |
| Mancroft Advice Project (MAP) | Support for young people (11–25) with free, confidential mental health advice, support, and counselling. |
| Kooth | Free, confidential, and anonymous online counselling for 11–25s plus peer support, forums, and a safe online community. |
| The Wellbeing Service | Free, confidential support for 16+, including online CBT, self-help courses, counselling, and 1:1 support. |
| Qrwell | Free, anonymous online counselling and wellbeing support for adults 18+, focusing on emotional, physical, and social wellbeing with no referral needed. |
