Norwich City Council is introducing important changes to taxi and private hire licensing and unveiling a new look for vehicle plates and driver badges from Monday, 1 December 2025.
The changes form part of a national initiative led by the Department for Transport to improve safety standards and safeguarding measures for passengers, particularly vulnerable adults and children. Taxi and private hire drivers have always been required to register with the Disclosure and Barring Service (DBS), but under the new rules they must also subscribe to the DBS Update Service to ensure their records remain current. In addition, drivers will undergo stricter medical checks and complete safeguarding training each time they renew their licence. Drivers will be expected to maintain high standards in their vehicles, including a ban on vaping, while operators will need to keep a register of all staff. There will also be closer coordination with neighbouring councils to manage cross-border drivers.
Licence holders will now need to allow up to 30 working days for applications to be processed and ensure they meet all new requirements when applying or renewing. These changes also apply to vehicles that are sublet.
Alongside these policy updates, Norwich City Council is introducing redesigned plates, badges, and stickers for licensed taxis and private hire vehicles. The updated designs will make it easier for the public and enforcement agencies to identify licensed vehicles and drivers. Each plate and badge will clearly display the vehicle registration number and licence expiry date, and the addition of a hologram will provide extra security and safety to the public. The refreshed look will also give the fleet a more professional appearance.
Councillor Adam Giles, cabinet member for planning and regulatory services, said:
“These changes are about raising standards and ensuring that everyone who uses a taxi or private hire vehicle in Norwich can feel safe and confident. By introducing even stricter checks and safeguarding training, alongside clearer identification through new plates and badges, we are prioritising public safety and supporting a professional, trusted service for our city. It’s part of our wider ambition to build a fairer, safer Norwich where everyone feels supported and included.”
New plates and badges will not be required immediately; this change will be phased in as drivers renew their licences. However, those who would like the new style sooner can request them.
For more information, visit: Taxi and private hire | Norwich City Council
