You’ve probably noticed it yourself: when waste spills out of shop bins or rubbish bags pile up on pavements, it makes a street feel uncared‑for. It attracts pests, blocks walkways, and can quickly spoil an area you use every day.
That’s why Norwich City Council is joining authorities across the Norfolk Waste Partnership to stress the importance of the legal Duty of Care when disposing of commercial waste, helping to keep streets clean, reduce fly-tipping, and create a fairer environment for those who operate responsibly.
The renewed focus is timed to coincide with the issue of annual business rates letters in Norwich, which will include a dedicated Duty of Care leaflet reminding businesses of their legal obligations.
Recent targeted checks around the city have led to enforcement notices and noticeable improvements in those areas; streets looking tidier, bins being used properly and less spill‑out waste on pavements.
Where businesses refuse to comply, the council will take legal steps and is currently taking legal action against repeat offenders.
Between September 2025 and March 2026:
- 88 businesses were issued Section 34 Duty of Care notices, requiring them to provide valid waste‑management documentation.
- 45 Fixed Penalty Notices (FPNs) were issued for waste‑related offences, including Duty of Care breaches and fly‑tipping.
Councillor Emma Hampton, Norwich City Council’s cabinet member for climate and environment, said: “Most businesses in Norwich take their responsibilities seriously, but a minority still cut corners.
“Our targeted approach aims to make sure that everyone plays by the rules, supporting responsible businesses, protecting our environment, and improving the appearance of our streets.
“By taking action where necessary, and supporting good practice, we're working together for a cleaner and fairer city.”
This campaign comes as the council also announced additional funding in this year’s budget to tackle fly-tipping, graffiti and business waste management.
The council urges all business owners to review the information carefully and take immediate steps if their current waste arrangements fall short.
Businesses seeking advice on waste contracts, documentation, or compliance can visit Business Waste - Norfolk Recycles. ‘
This project is funded by the UK Government through the UK Shared Prosperity Fund, and is part of wider Love Norwich campaign.
