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My Norwich

Online forms: Request a replacement bin / container

Food caddy update

Due to increased demand, there is a delay on the delivery of food caddies of up to four weeks. Thanks to everyone who has placed an order and for your patience.

Request (and pay for) replacements for:

  • brown (garden waste) wheelie bin - no charge (for subscribed users of the service)
  • food caddies - no charge (where supplied)
  • recycling bags - no charge (where supplied)
  • refuse sacks - no charge (where supplied)
  • black (refuse) wheelie bin (all sizes) - £40 (non-refundable)
  • blue (recycling) wheelie bin (all sizes) - £40 (non-refundable)

Request for larger (360L) black bin - You can only apply for a bigger bin if there are five or more permanent residents in your household and you recycle using your blue bin and food caddy.

Request for extra food caddies – no charge

Payment

We charge for all replacement black and blue bins, whether or not they are lost or stolen or for any other reason. This fee covers the price of the bin as well as our administration and delivery costs.