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My Norwich
Planned maintenance to online services, Wednesday evening (28 October)

My Account and some forms will be unavailable from 10pm to 2am on Wednesday 28 October. You will still be able to make payments online. We apologise for any inconvenience this may cause.

Online forms: Request a replacement bin/container

Request (and pay for) replacements for:

  • brown (garden waste) wheelie bin - no charge (for subscribed users of the service)
  • food caddies - no charge (where supplied)
  • recycling bags - no charge (where supplied)
  • refuse sacks - no charge (where supplied)
  • black (refuse) wheelie bin (all sizes) - £40 (non-refundable)
  • blue (recycling) wheelie bin (all sizes) - £40 (non-refundable)

Request for larger (360L) black bin - You can only apply for a bigger bin if there are five or more permanent residents in your household and you recycle using your blue bin and food caddy.

Request for extra food caddies – no charge

You do not need to complete this form for replacement liners for your food caddy. When you're running low, tie a liner to your external food caddy and our collection crew will leave you another roll.


We charge for all replacement black and blue bins, whether or not they are lost or stolen or for any other reason. This fee covers the price of the bin as well as our administration and delivery costs.

Privacy notice

Read our privacy notiec for information about what we do with personal information.