When you make a request you will need: full details of the incident including date, time and specific location. proof of your address and photographic ID that can be uploaded. We will aim to respond to your request within 15 working days of receiving all of the information we require. The footage you receive will either be on a USB stick or DVD or a copy of a still image. If this is not possible you will be invited to view it. Privacy notice Read our privacy notice for information about what we do with personal information There may be legal reasons why we cannot disclose CCTV footage to you, for example where third parties may be identified from the footage. Should this be the case, a solicitor may make a request – see our CCTV page for details.