Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Public space surveillance CCTV system privacy notice
Norwich City Council manages the city’s public space CCTV system and is responsible for how images are collected and used. This code explains how your data is handled, your rights, and how to request access.
CCTV system privacy notice
Images are kept for 31 days, unless needed longer for crime prevention or legal requests. They’re stored securely and only shared when legally allowed.
You can ask to see your data, correct errors, limit how it’s used, or request deletion. Complaints can be made to the Information Commissioner’s Office.
For questions or data requests, email: DPO@norwich.gov.uk.
