Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Councillors allowances
Norwich City councillors play a vital role in representing our community, and their work involves time, effort, and personal costs. To support them in their duties, the council provides a structured allowance system.
What do councillors receive?
All councillors are entitled to a basic allowance, which helps cover everyday expenses like:
- phone bills
- postage
- printer cartridges
This allowance also acknowledges the time they dedicate to council responsibilities.
Additional support
To ensure councillors can fully participate in meetings and official duties, the council also offers:
- travel expense reimbursements
- carer support allowances – helping those with caring responsibilities attend council business
Special Responsibility Allowance (SRA)
Councillors who take on extra responsibilities - such as chairing committees or leading specific initiatives - receive an SRA to reflect the additional time and commitment required.
Transparency matters
We believe in open governance. That’s why we publish a detailed breakdown of allowances paid to each councillor every year. You can explore past and current figures here:
- Allowances 2023-24
- Allowances 2022-23
- Allowances 2021-22
- Allowances 2020-21
- Allowances 2019-20
- Allowances 2018-19
- Allowances 2017-18
Want the full details?
The full scheme - including how allowances are calculated - is outlined in the Members' Allowance Scheme in the council’s Constitution (page 259).
