Emily Yule

Overview

Provides strategic oversight across a broad portfolio of corporate services, ensuring robust governance, customer-centric transformation, and organisational resilience. 

Drives innovation and improvement, aligning service delivery with evolving community needs, emerging trends, regulatory standards, and best-in-class practices to ensure sustainable growth and exceptional user experiences.

Key responsibilities

• Legal and governance
  Leads the delivery of legal services, democratic governance, and regulatory compliance – ensuring robust decision-making and accountability across the organisation.
• Customers, IT, digital services and transformation
  Drives innovation and service improvement through digital transformation, customer experience design, and technology strategy – ensuring services are accessible, efficient, and future-ready.
• Finance, audit, risk and procurement
  Oversees financial planning, risk management, internal audit, and procurement – ensuring value for money, transparency, and financial sustainability.
• Revenues and benefits
  Manages the administration of Council Tax, Business Rates, and benefits – ensuring fair, accurate, and timely support for residents and businesses.
• People and organisational culture
  Shapes workforce strategy, organisational development, and cultural change – ensuring the council is inclusive, agile, and aligned with its values and priorities.
• Additional roles
  Holds the statutory posts of deputy chief executive and senior information risk owner (SIRO) – providing leadership on corporate resilience, information governance, and strategic risk.