Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Norwich City Council is the data controller for the neighbourhood housing innovation and improvement team which co-ordinate tenant involvement activities.
You may contact our data protection and information security officer by emailing dataprotection@norwich.gov.uk or by calling 0344 980 3333.
If you have opted to find out more about tenant involvement activities, we will use your information to provide this to you.
Should you decide to take part in tenant involvement activities, your contact information will then be used to organise and facilitate your participation in these activities. Any information you provide will not affect your tenancy.
We intend to keep your data until you notify us at involvement@norwich.gov.uk of your wish to end your participation in tenant involvement activities, at which point it will be deleted from our tenant involvement database, as per our Retention Schedule available on our website.
You have the right to request access to your personal information to:
You also have the right to lodge a complaint with the Information Commissioners Office if you are not happy with how your data is processed.
You will no longer be able to participate in tenant involvement activities.
Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.