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Data protection and freedom of information (FOI)
See how Norwich City Council ensures your personal data is handled securely and lawfully, while supporting public access to information through the Freedom of Information Act.
Your data, your rights: Norwich City Council’s commitment to transparency and privacy
Welcome to Norwich City Council’s hub for Data Protection and Freedom of Information (FOI) - where your privacy matters and transparency leads the way.
Why this matters
In today’s digital world, your personal data is more than just information - it’s part of your identity. At Norwich City Council, we take this responsibility seriously.
Whether you're a resident, visitor, or business partner, we’re committed to handling your data with care, integrity, and in full compliance with the General Data Protection Regulation (GDPR).
What we do to protect your data
Our Data Protection Policy outlines how we lawfully and fairly process personal information. This includes:
- collecting only the data we need
- keeping it accurate and secure
- ensuring it’s used only for the purpose you provided it
- giving you control over how your data is used.
You have rights under GDPR, including the ability to:
- access your data
- request corrections
- ask for deletion or restriction of use
- object to processing
We also have Data Protection Champions across the council to uphold high standards and ensure compliance at every level.
Our privacy promise
Our Privacy Policy explains what personal data we collect, how we use it, and who we share it with. Whether you're filling out a form, contacting us online, or subscribing to updates, we ensure your data is handled securely and transparently.
We never use your data for marketing without your consent, and we’ll always tell you when and why your data is being shared.
Freedom of Information: open and accountable
Under the Freedom of Information Act, you have the right to request recorded information held by Norwich City Council. We actively publish data about our services, decision-making, and performance to promote openness.
Before submitting a request, check our Open Data
Publication Scheme
Our publication scheme explains:
- what information we publish
- where to find it
- any charges that may apply
If you need information that isn’t online, you can make a Freedom of Information (FOI) request.
We aim to respond within 20 working days of receipt.
Appropriate Policy Documents
An appropriate policy document is a formal written statement that outlines an organisation’s principles, rules, and guidelines on a specific topic or area. The purpose of a policy document is to provide clear direction, ensure consistency, and support compliance with laws, regulations, and best practices.
View Appropriate Policy Document for Norwich City Council
View Appropriate Policy Document for Norwich City Services Ltd. (NCSL)
We’re here for you
Whether you're curious about how your data is used or want to hold us accountable through an FOI request, Norwich City Council is here to support your rights and ensure transparency in everything we do.
Email: DPO@norwich.gov.uk
