New website
We're currently redeveloping our website so you may see a mix of old and new style pages while we complete this work. We'd love to hear your feedback on the new style.
Visiting us
Whether you're attending an appointment or public meeting here's everything you need to know - from how to book to where to check in when you arrive.
Council offices - City Hall
Address: Norwich City Council, City Hall, St Peters Street, Norwich, NR2 1NH
Getting here
- Directions - Get directions on google maps.
- Parking - there is no car park at City Hall. Visit our parking directory to find the closet car parks.
- Bus - plan your bus journey and check bus times.
- Train - the closest railway station is Norwich train station (around 15 to 20 minute walk).
- Norwich Park and Ride
Accessibility
We aim to make City Hall accessible to all visitors:
- Level access is available via the Bethel Street entrance.
- Lifts provide access to all upper floors, including public meeting rooms
- Assistance dogs only are permitted inside City Hall
- Interpretation and translation services are available free of charge for anyone needing help accessing council service
- Text Relay service is available for hearing-impaired visitors: call 18001 0344 980 3333
Appointments
When visiting us with a customer enquiry, you will need a face-to-face appointment. Wherever possible these should be booked in advance by calling 0344 980 3333.
When you arrive:
- Please use the Bethel Street entrance to our customer contact centre (level access available)
- On arrival, check in in at the welcome desk then staff will guide you to the waiting area
- Opening hours 9am to 4pm, Mon-Fri (excluding bank holidays)
Public meetings
- Generally open to eveyone unless confidential matters are being discussed.
- Please use the Bethel Street entrance (level access available) and sign in at the welcome desk in the customer contact centre.
- Public meetings are held on the first floor, which is accessible via stairs or lift.
- View the meeting calendar for upcoming meetings.
