Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Charity and collections
How to apply for licences to collect donations either door-to-door or in public spaces, including application steps, appeal rights and how to report changes or submit collection returns.
House to house collections
If you want to collect donations door-to-door for a charity, you need a licence.
How to apply
You must wait for approval before you start collecting.
Appeals
Contact us in the first instance. You have the right to appeal to the Minister for the Cabinet Office within 14 days of a refusal.
Street collections
You need a licence to collect money or sell items in public places for charity or other good causes.
How to apply
You must wait for approval before you start collecting.
Appeals
Contact us if you want to appeal.
