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Report a stray or lost dog
Report or claim a stray or lost dog. Includes stolen dogs.
Stray and lost dog service
Who runs the service?
Animal Warden Services (AWS) runs the stray dog service for Norwich City Council, collecting and housing stray dogs to keep them safe.
Report a stray dog
or call 01603 336027.
Stray dogs will be checked for microchipping or other identification and the owner will be contacted, provided up-to-date identification details are registered with the Microchip Registration Database.
All dogs and puppies must be microchipped and registered by the time they are 8 weeks old. When in public, every dog must wear a collar with an ID tag that includes the owners name and address, including postcode. This applies even if your dog is on a lead.
Collect a stray dog
Arrange to collect a stray dog
Collection service is between 9am and 7pm, Monday to Friday only. No collections at weekends or on public bank holidays.
What to do if you find a stray dog
Please call AWS on 01603 336027 to make an appointment to drop it off.
How to claim a found dog
You can view the AWS found dog register. If you think one is yours, or have a sighting of a dog reported as lost, please call 01603 336027 quoting the stray dog reference.
You can collect your dog if you can prove it’s yours.
Opening hours:
- Monday to Friday: 9am – 5pm
- weekends: 10am – 4pm
- closed on bank holidays.
While your dog is with AWS in one of their approved kennels:
- it will be well cared for
- it will get any needed vet treatment
- before you can take your dog home, you must pay all the costs and fees.
| Service | Charge |
|---|---|
| Dogs micro-chipped or with ID tag and contact details which are returned to owner the same day, not taken to kennels | £25 statutory fine (no concessions) |
| Dogs not micro-chipped and no ID tag and contact details, but returned to owner same day, not taken to kennels (i.e. collection staff know the address of the owner) | £75 |
|
Not micro-chipped, no ID tag, taken to kennels but returned same day (concession for those in receipt of benefits) For stays in kennels, add all vet fees and the nightly rate |
£125 (£20) £17 per night |
| Additional charge for second and subsequent offences within 12 months | £60 |
How to report your dog has been stolen
If you believe your dog has been stolen, please report this directly to the police.
