Report a smoke problem – domestic property

Use this form to report smoke problems from a domestic property in Norwich, such as bonfires, wood burners, domestic fires or chimneys

Bonfires at home are not illegal, but they must not cause a nuisance (for example, excessive smoke affecting neighbours).

If a neighbour’s bonfire is causing a problem, it’s best to speak to them first, as they may not be aware. If the issue continues, you can report it to us.

A bonfire may be considered a nuisance if it:

  • Happens frequently
  • Lasts for long periods
  • Produces excessive smoke that affects others

It is also an offence to burn materials that create dark smoke, such as:

  • Rubber
  • Painted or treated wood
  • Furniture
  • Tyres
  • Plastic

This form should not be used for:

  • Noise complaints (use the noise reporting forms)
  • Commercial or industrial smoke issues
  • Emergency situations (contact the Fire Service or call 999)

Other situations:

  • Smoke affecting road visibility: contact the police (101 or 999 in an emergency)
  • Deliberate fires (arson): contact the police

Information you will need before you begin the form

Before starting, make sure you have:

  • The address or location of the property
  • Details of the smoke issue (for example, bonfires or chimney smoke)
  • How often it happens and how long it lasts
  • How the smoke is affecting you
  • Any evidence (such as photos or notes, if available)

Please note:

  • You must complete and submit the form in one session
  • You will have 30 minutes to complete each page
  • The form cannot be saved to finish later

Privacy notice

Read our privacy notice for information about what we do with your personal data when you complete this form.

Report a smoke problem (domestic property)

Feedback button