Why tenants should read the full report
The Tenants’ Annual Report 2024–25 offers a transparent and informative overview of how Norwich City Council performed in delivering housing services over the year.
It’s designed to help tenants understand how well the council is meeting its responsibilities and where improvements are being made.
Key highlights from the report
- performance transparency: The report outlines how the council is doing in areas such as repairs, maintenance, tenancy management, and customer service.
- tenant satisfaction: it includes feedback from tenants and how this input is shaping service improvements.
- accountability: the report is part of the council’s commitment to the Regulator of Social Housing’s standards, ensuring tenants have a clear view of service quality.
- future planning: it discusses ongoing efforts to improve housing conditions and prepare for future demands on social housing.
- community engagement: tenants are encouraged to report issues and share feedback, which directly influences council priorities and actions.
Why it matters to you
Whether you're interested in how your rent is being used, how quickly repairs are completed, or how tenant voices are being heard, this report gives you the facts.
It’s a chance to see how your council is working for you - and how you can help shape its future direction.
Explore the full report to see detailed performance metrics, satisfaction scores, and plans for the year ahead: read the full report here.
