Tenant Satisfaction Measures: Representative survey sample 2025-26

The sample is based on the gender, age, disability and ethnicity of our wider tenant population, as well as property types and geographical area, and so no weighting was applied to any of the results.

People

Gender

Gender Survey respondents Tenant Population
Male 38% 39%
Female 61% 60%
Any other category 1% 1%

Disability

Disability Survey respondents Tenant population
No reported disability 74% 77%
Reported disability 26% 23%

Age group

Age group Survey respondents Tenant population
15-24 5% 3%
25-34 17% 14%
35-44 18% 20%
45-54 14% 19%
55-64 20% 18%
65-74 13% 13%
75-84 9% 9%
85+ 4% 4%

Ethnic group

Ethnic group Survey respondents Tenant population
Asian/Asian British 1.8% 1.8%
Black / African / Caribbean /Black British 3.2% 2.9%
Mixed heritage 1.5% 1.2%
Other ethnic groups 0.9% 1.3%
Unknown 3.4% 3.6%
White - British/United Kingdom 84.9% 84.7%
White - non British 4.3% 4.5%

Properties

Property type

Property type Survey respondents Tenant population
Bedsit 0.4% 0.5%
Bungalow 6.9% 6.3%
Flat 51.0% 48.8%
House 38.9% 41.2%
Maisonette 2.8% 3.2%

Geographical area

Geographical area Survey respondents Tenant population
East 26.8% 27.6%
North 30.5% 30.5%
South 20.4% 19.8%
West 22.3% 22.1%

Management type

Management type Survey respondents Tenant population
General needs 92.3% 93.4%
Sheltered 7.7% 6.6%

Bedrooms

Bedrooms Survey respondents Tenant population
1 bedroom 25.9% 24.7%
2 bedrooms 36.3% 35.1%
3 bedrooms 34.6% 37.0%
4+ bedrooms 3.2% 3.2%
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