Tenants' Annual Report 2024-25 - Your home

Your home

Breakdown of our housing stock

14,130 properties, made up of:

  • 7,341 flats and maisonettes
  • 5,850 houses
  • 867 bungalows
  • 70 bedsits 
  • 2 cluster units

Repairs and upgrades

Work programme Completions Average cost
Electrical upgrade 1,362 £1,140
Kitchen replacements 258 £5,579
Bathroom replacements 352 £4,481
Gas boiler replacements 363 £4,151
Air source heating system 8 £15,000
Insulation improvements 698 £590
Solar panels 66 £4,596
Window replacements 8 £1,506
Door replacements 157 £391
Block door access control systems 31 £22,400
Roof replacements 96 £16,023

Adaptations

£2,080,387 spent on major adaptations to homes for people with disabilities.

Energy efficiency

We are continuing with the programme of work to replace old gas boilers with modern appliances, and we are surveying homes to complete insulation improvements whether these are occupied or empty.

We have started a programme of work to install solar panels on houses where we are replacing roofs and installing air source heat pump heating systems for all houses where a boiler replacement is due.

These new systems will reduce energy bills and benefit customers when their heating is changed from gas central heating to a heat pump system. It also ensures the Council meets its 2045 decarbonisation targets. All empty properties that are suitable for this type of heating will be upgraded before the next tenancy commences.

The average energy performance of our homes on the scale of A to G is 70.7 which is in the C range (69-80). Where A is very energy efficient, with lower running costs and G is not energy efficient with higher running costs. Over 75 per cent of our stock has an energy efficiency rating of C or above.

Safety

We are committed to ensuring the safety, compliance, and wellbeing of residents through robust management of building safety systems.

Fire safety

Fire Risk Assessments for all buildings compromising 2 or more homes; associated remedials repairs; fire alarm inspections, testing maintenance for all relevant buildings, flat entrance and communal door doors checks.

Asbestos Management

Surveys are undertaken to enable safe working when homes are due repairs or planned works. Where planned works are due, we will remove asbestos materials in most situations.

Water hygiene

Testing for Legionella risk, cold water storage tank inspections for all relevant buildings; inspections testing, maintenance, and repairs of all relevant supply equipment.

Lift management

Inspection, testing maintenance and associated repairs, independent inspection, and planned equipment upgrades.

Gas safety

Landlord Gas Safety Records (LGSR) inspections for all homes; domestic / communal boiler servicing and repairs for all relevant buildings; heating repairs for homes/buildings.

Electrical safety

Electrical Installation Condition Reports (EICRs) for all homes and buildings are undertaken on a five-yearly cycle. More frequent inspections are undertaken on emergency lighting tests and inspections/maintenance for all buildings; estate lighting as appropriate; door entry systems maintenance and associated repairs for all relevant buildings.

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