Report damp and mould in your property

Use this form to report damp in your council property so we can assess the issue and provide the right support.

We are sorry to hear you are experiencing damp, mould or condensation in your council home.

Norwich City Council has a range of ways to help. To do this effectively, we need information about your situation.

Before you begin

To help us identify the best solution, you will be asked a series of questions about the damp, mould or condensation in your home.

It is important that you answer these questions as fully and accurately as possible. This will help us deal with the problem as quickly as we can.

If you need help completing this form, you can contact us on 0344 980 3333.

Information you will need

Before starting the form, it may help to have:

  • Details of where in your home the problem is occurring
  • Information about when the issue started and how often it occurs
  • A description of the type of problem (for example damp, mould or condensation)
  • Any steps you have already taken to manage the issue

Important

  • You must complete the form in one session
  • You have 30 minutes to complete each page
  • Your answers will not be saved until you submit the form
  • You cannot save your progress and return later

Privacy notice

Read our privacy notice to find out how we use and store your personal information.

Report damp and mould

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