Report a repair

How to report a repair if you're a council tenant, a leaseholder or a LetNCC tenant. Also, check what is our responsibility.

Who are you?

Council tenant

Your rent reference will start with an 'R'.

The link below takes you to our Online Accounts page. From there, choose Housing Online to sign in or register, then report your non-urgent repair.

Report a non-urgent repair

To report a heating problem:

Report a gas/heating repair to Gasway

To report emergencies out of hours call 01603 412180

Leaseholders

Report leaseholder repairs

Private renters

Find out what to do if you need repairs or have an issue with damp or mould

LetNCC tenants

Report a LetNCC repair

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