If you disagree with the decision about your Council Tax Reduction you can:
- ask for an explanation of the decision
- ask for a review of the decision
- appeal the decision
You must do this within one month of the date on your decision letter either by email or post.
Ask for an explanation of the decision
If you get your decision notice and don’t understand why we have made the decision about your Council Tax Reduction, you can request that we explain our reason.
You must make your request in writing to the revenues and benefits service within one month of the date on the decision letter.
We will then send you a written statement (statement of reasons) explaining our reasons for the decision and the way in which it was calculated.
Ask us to review the decision
If you disagree with the decision about your Council Tax Reduction you can ask us to look at the decision again, which is also known as a ‘lodging a grievance.’
The request must be made in writing, in accordance with the Norwich City Council, Council Tax Reduction Scheme, Schedule 1 part 2. You must explain the reasons why you think the decision is wrong.
Appeal the decision
If you still disagree with the decision you can choose to make an appeal directly to the Valuation Tribunal within two months of us writing to you about the reviewed decision.
You can appeal to the Valuation Tribunal by:
Alternatively, you can write to them at:
Valuation Tribunal Service
120 Leman Street
Tel: 0303 445 8100