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My Norwich
Easter and May bank holiday bin collections

Bin collections in Norwich will be a day later than normal over the bank holiday weeks. Please make sure your bin is out by 7am on your collection day.

Check your revised collection day here

Public toilets

City centre public toilets

Location and opening times for city centre public toilets:

Location of toilets

Facilities

Opening times

Chapelfield Gardens 
Located at the rear of the park near the subway
  • Male and female toilets
  • Accessible toilet (RADAR key)
​Currently closed

Norwich Market (Memorial Gardens) 

Adjacent to St Peters Stret, at the back of the market.

 

  • ​Male and female toilets
  • Accessible toilet (RADAR key)
  • Baby changing facilities are inside the accessible toilet
Monday to Saturday 7.30am to 4.30pm
Prince of Wales Road
Located opposite St Vedast Street
  • Male only (standing 'butterfly' urinal)
​365 days a year, 24 hours a day
St Andrews multi-storey car park located on level 1 next to the bridge entrance and stairs and lifts.
  • Male and female toilets
  • Accessible toilet (RADAR key)
  • Baby changing facilities
365 days a year, up until 9pm
Rose Lane multi-storey car park located within the car park.
  • Male and female toilets
  • Accessible toilet (RADAR key)
  • Baby changing facilities are inside the accessible toilet
365 days a year, up until 9pm
Rose Lane night time toilets located on Rose Lane, external to the multi storey car park.
  • Unisex toilets
  • Male urinal
Thursday, Friday and Saturday evenings only from 6pm – 8am

Public toilets in our parks and open spaces

Public toilets are available at selected parks and opens spaces that we manage. See the list of park toilets.

Report a problem (council managed toilets only)

For any complaints about cleanliness and maintenance please contact Norwich Norse:

  • Office hours: Monday to Friday, 9am to 5pm, 01603 894140
  • Outside office hours: 08458 500319

Accessible public toilets

Most accessible toilets require a RADAR key (also known as the NKS or national key scheme); these keys can be used for any RADAR key toilet nationally

Changing Places are accessible toilets with enhanced facilities for disabled users, these include a range of enhanced features such as a large room, toilet with rails, changing bench, ceiling hoist and shower.

There are four locations in Norwich

Open 24 hours

  • Vauxhall Community Hub, located near the city centre; operated by Independence Matters: 0300 790 0508 . Out of hours access is via an external door with RADAR key at Johnson Place
  • NNUH Hospital; Colney Lane Norwich. Located in the Radiology department, Outpatient’s east block, on level 2. No RADAR key required

Available during business hours

  • intu Chapelfield, 40-46 St Stephens Street, located on the dining terrace (access via escalators or lift)
  • Castle Mall Norwich; located near the Cattlemarket Street pedestrian entrance / Level J of Castle Mall (on same floor as Ground level from Castle Meadow or Cattlemarket Street)