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My Norwich
Covid-19 advice and support

For information, advice and support for residents: including how our services are affected and community schemes; and businesses – such as grants you might be entitled to or making premises Covid-safe

See our Covid-19 information pages

Interpretation and translation




We work in partnership with INTRAN, the interpretation and translation service for the eastern counties to arrange interpreters and translators, for free, to anyone needing help with our services.

Wherever you see the INTRAN logo we will be able to help you access the information you need in your language through any of the following:

  • telephone interpreting
  • face-to-face interpreting
  • lip speaking/British Sign Language interpreting
  • translation of written council information into other languages
  • translation of written council information in other formats such as Braille, audio-tape and large print.

If you need an interpreter please let us know in advance of any appointment so we can arrange it. If this is not possible, we can use the telephone interpretation service instead.