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DD Payments being taken early

We have been made aware that there may be an issue with some direct debit payments being taken earlier than expected. We are investigating as a matter of urgency.

Tenant involvement panel

This tenant involvement panel (TIP) considers housing policy and finance issues and scrutinises the housing services performance making recommendations for the benefit of all tenants to ensure continuous improvement services to tenants.

One member of the TIP is a representative on the Association of Retained Council Housing (ARCH) tenants’ group. The tenant representative attends quarterly meetings to discuss topics of interest to all council tenants throughout England and then reports back to the TIP. Further information about ARCH can be found at www.arch-housing.org.uk 

If you would like to find out more about the Tenant Involvement panel Please email: involvement@norwich.gov.uk

Tenant involvement panel terms of reference

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