We are experiencing high volumes of referrals to the Budgeting and Money Advice Service
Please inform us on the referral form if you are at immediate risk of homelessness due to rent debt or are facing legal action due to other household debts.
For self-help guidance regarding budgeting and debts, please visit our Cost of living support page where you will find links to additional services.
10 August
If you are worried about debt, or wondering how to make your money go that little bit further, we have a specialist team of budgeting and money advisers. This is a dedicated free service for our tenants. For advice please complete the referral form below.
Budgeting and money advice referral form
Free impartial money advice is also available to everyone by visiting the Money Advice Service online tool.
Alternatively you can speak to your housing officer or housing income officer, visit our debt advice page or call our customer contact team.
Energy bills and prepayment meters
Do you know your rights when discussing debts with your energy supplier? Are you worried about the prospect of being forced to have a prepayment meter installed?
Your gas or electricity supplier might tell you they’re going to move you to prepayment if you owe them money. If your supplier is trying to move you to prepayment, they must follow rules set by the energy regulator, Ofgem. Read this guide from Citizens Advice which explains when you can refuse to have a prepayment meter installed, how to complain if you think you are being treated unfairly, and how to get extra help.
Contact budgeting and money advice
- 0344 980 3333
- budgetingandmoneyadvice@norwich.gov.uk
