Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Report a repair
How to report a repair if you're a council tenant, a leaseholder or a LetNCC tenant. Also, check what is our responsibility.
Who are you?
Council tenant
Your rent reference will start with an 'R'.
To report a heating problem:
Report a gas/heating repair to Gasway
To report emergencies out of hours call 01603 412180
Leaseholders
Private renters
Find out what to do if you need repairs or have an issue with damp or mould
