Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Water pollution
Find out who to report concerns about the quality of water in your home, rivers and swimming pools. What to do if you want to sell bottles water.
Your water – who to contact
Tap water (mains water)
Your tap water is checked and monitored by Anglian Water and the government’s Drinking Water Inspectorate.
If your tap water looks strange or smells odd, visit Anglian Water's website or call:
- for residents: 08457 145 145
- minicom (for hearing impaired): 0800 917 5901
- for businesses: 08457 626 784
- if English isn’t your first language: call the language line on 0800 919 155
Rivers and Broads
To report pollution or concerns about river or broad water visit the Environment Agency website or call:
- general enquiries: 0870 850 6506
- emergencies or pollution incidents: 0800 807 060 (24/7)
Swimming pools
If you’re worried about the water in a swimming pool, please contact us.
Spring or bottled water businesses
If you want to sell spring or bottled water, you must prove it’s been tested.
Businesses in Norwich can call 0344 980 3333 for help.
