The Local Government Ombudsman investigates complaints about the way particular cases have been handled.
You can make your complaint directly to them at any time, but they will usually only take action when our complaints process has been completed.
The Local Government Ombudsman advice team can be contacted at:
Local Government Ombudsman
PO Box 4771
t: 0845 602 1983 or 0300 061 0614* (Monday to Friday, 8.30am to 5pm)
Text the words call back to 0762 480 4299