If you make a complaint about an issue that we do not consider a complaint, or doesn’t follow our complaint policy, we will let you know in writing. We will then treat it as a different type of enquiry or request to resolve it.
See What is a complaint for a list of what is not considered a complaint.
Make a complaint
You can make a complaint in the following ways:
- online
- email: listening@norwich.gov.uk
- phone: 0344 980 3333
- post: Norwich City Council, City Hall, Norwich, NR2 1NH
- Text Relay (for people who are hearing impaired): 18001 0344 980 3333
Making a complaint on behalf of others
If you want someone else to make a complaint for you, such as a friend, family member, or someone from an organisation (like Citizens Advice Bureau), here's what to do:
- Complete a third-party consent form
- Return the signed form.
You can also give temporary permission over the phone.
We will follow the Data Protection Act. This means we will send all the information about the complaint to the named customer. We will only send it to the third party if we have written permission.
Make Things Right Campaign
The Government’s Make Things Right campaign aims to inform tenants on how to raise complaints if they are unhappy with the service from their social housing provider.
Privacy notice
Read our privacy notice for information about what we do with your personal data when you make a complaint to us about our services.
