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My Norwich
Coronavirus: information and advice

We're constantly reviewing and making changes to some of our services in response to the coronavirus crisis.

See the latest updates

Complaints

How to make a complaint

Read our privacy notice for information about what we do with your personal data when you use this service.

Make a complaint online

You can also make a complaint in one of the following ways:

  • By email: listening@norwich.gov.uk
  • By phone: 0344 980 3333
  • By post: Norwich City Council, City Hall, Norwich, NR2 1NH
  • Text Relay (for people who are hearing impaired): 18001 01603 212587

Complaints policy

If you would like to make a complaint, please read our Corporate Complaints Policy