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My Norwich
Planned maintenance to online services, Wednesday evening (28 October)

My Account and some forms will be unavailable from 10pm to 2am on Wednesday 28 October. You will still be able to make payments online. We apologise for any inconvenience this may cause.


How to make a complaint

Read our privacy notice for information about what we do with your personal data when you use this service.

If you would like to make a complaint about our services, please complete the online form.

Make a complaint online

You can also make a complaint in one of the following ways:

  • by email:
  • by phone: 0344 980 3333
  • by post: Norwich City Council, City Hall, Norwich, NR2 1NH
  • Text Relay (for people who are hearing impaired): 18001 0344 980 3333

Complaints policy

If you would like to make a complaint, please read our Corporate Complaints Policy.