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My Norwich


How to make a complaint

Read our privacy notice for information about what we do with your personal data when you use this service.

If you would like to make a complaint about our services, please complete the online form.

Make a complaint online

You can also make a complaint in one of the following ways:

  • by email:
  • by phone: 0344 980 3333
  • by post: Norwich City Council, City Hall, Norwich, NR2 1NH
  • Text Relay (for people who are hearing impaired): 18001 0344 980 3333

Complaints policy

Before you make a complaint, please read our Corporate Complaints Policy.