There are a number of ways to make a complaint to us. The best way is by completing one of our complaint forms online or you can download one and send it to us, this gives us permission to contact the landord.
If you have a query or want to check something before making a complaint to us we would welcome your phone call. You can also complain by letter or phone but we must have your signed permission to contact the landlord before we can consider the complaint further.
You can complain on behalf of someone else and we need signed permission from both of you. We consider how to respond based on the circumstances of each individual complaint. We will usually contact both parties to explore how the complaint can be resolved locally.