Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Reporting health and safety concerns at work
Find out who to report issues to, report concerns and find out how Norwich City Council will help.
Check who is responsible
Before reporting a concern, check who is responsible for enforcing health and safety.
Norwich City Council is responsible for:
- offices (excluding government buildings)
- shops and retail parks
- hotels
- warehouses and builders merchants
- restaurants, pubs, and nightclubs
- leisure venues, theatres, and cinemas
- nurseries and playgroups
- places of worship
- residential care homes
Use our online form to report a concern about these types of premises.
Report a health and safety concern to Norwich City Council
The Health and Safety Executive (HSE) is responsible for:
- factories
- building sites
- schools and colleges
- gas, electricity and water systems
- hospitals and nursing homes
- central and local government premises
Report concerns about these sorts of premises on the HSE website above.
Report a health and safety concern to the HSE
If you're still not sure you can check on the HSE website.
What Norwich City Council can investigate
- unsafe working practices
- dangerous or poorly maintained premises
- concerns about staff welfare
- accidents that haven’t been reported
What happens next
An inspector may visit the site without warning. If there’s a problem, they’ll take action to make sure the workplace is safe.
