We do not consider the following noise as antisocial behaviour:
- General living noise - ‘General living’ includes noise such as vacuuming, walking around, doors opening/closing, general conversations etc
- Children playing noise - Play is an essential part of every child’s life and vital for the enjoyment of childhood as well as their health, wellbeing and development. Although some types of behaviour can be annoying,children playing in the street or communal areas is not antisocial behaviour
- Baby crying - If you have concerns about the welfare of a child, please contact Norfolk County Council’s social services safeguarding team on 0344 800 8020 or report any concerns online. If you feel a child is at risk of immediate harm, call the police on 999
How to deal with noise
If you are disturbed by any of the noises listed above on a regular basis, you may want to have a friendly chat with your neighbour to let them know how this is affecting you.
We have put together some tips to help you resolve problems with neighbours. If, for any reason, you are unable to speak to your neighbour in person, you may want to download and use our ‘Dear Neighbour’ card.
If after contacting your neighbour you are unable to resolve the problem, you can access our independent mediation/conflict resolution service.
Download the Noise App
If none of this is successful, you can download the Noise App onto your smart phone or tablet and record the noise you consider to be antisocial. This will be sent directly to us to investigate further.
If the investigation identifies that the noise is antisocial and meets the criteria for enforcement through the Environmental Protection Act (EPA) 1990, then recordings made via the Noise App will support enforcement action to help ensure the noise ceases or reduces to an acceptable level.
If you cannot download the app
If you do not have access to a smart phone it may be helpful if you are able to borrow one from a friend or family member. If you have no access, we may still be able to help you, however this process is likely to take longer.
If you cannot access a smart phone to report antisocial behaviour, please complete the online reporting form.