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Citywide services privacy notices

Emergency Planning Privacy Notice

About us

Norwich City Council is the data controller for Emergency Planning within Norwich and under data protection legislation, have a legal obligation to process your personal information.  You may contact our data protection and information security officer by emailing  or by calling 0344 980 3333.

What will we do with your data?

We use it to process the personal information supplied to us for the purpose of supporting and providing a response to an emergency incident in line with our duties as a Category 1 Responder under the Civil Contingencies Act (CCA) 2004.  We intend to keep your data for as long as you remain an Emergency Responder as stated in our retention policy available on our website.

What are your rights?

You have the right to request access to your personal information; ask for errors to be corrected; restrict how your information is used; object to how it is processed; or request that your data is deleted. You also have the right to lodge a complaint with the Information Commissioners Office if you are not happy with how your data is processed.

What are the consequences of you not providing data? 

If data is not provided, we will not be able to effectively respond and support an emergency and those communities affected by it.

How will we share your data?

Information provided will be detailed in Norwich City Council emergency plans, emergency contact lists and is shared internally and externally with other agencies in order that they may carry out their statutory duties. Apart from where previously stated, we do not pass your details to third parties unless we are lawfully able to do so for the prevention and detection of crime and fraud, or for the collection of taxes.


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