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My Norwich
Planned maintenance to online services, Wednesday evening (28 October)

My Account and some forms will be unavailable from 10pm to 2am on Wednesday 28 October. You will still be able to make payments online. We apologise for any inconvenience this may cause.

Change of address for benefits

Tell us of your change of address after you have spent the first night at your new address. 

To speed up your claim

You need to:

  1. complete the change of address form  (you will be asked to register for an account before completing the form)
  2. ensure you have all the evidence of changes we need – see below
  3. upload evidence to support your claim

The supporting evidence can be a scan or photo of the documents and saved to your device before you start the upload form. Files can be PDF, JPEG or Word documents, maximum size 4MB.

Alternatively, you can upload any evidence when you have them at hand or visit the customer centre in City Hall and use our self-scanning station to submit your evidence.

Evidence we need for Housing Benefit

1. Proof of rent liability for your new address

If you pay a private landlord or housing association, we will need to see your signed tenancy agreement or rent book as proof of your new rent liability.

2. A letter from your old landlord

If your rent liabilities at your old and new address overlap, we may be able to pay Housing Benefit on both homes for up to four weeks. In order for this to be considered, we will need a written, signed and dated letter from your landlord or landlord’s agent for your old address confirming:

a) your old address will not be relet during the notice period
b) the exact date when your rent liability will come to an end at your old address

3. Proof of any new household member

If you are moving in with someone that was not previously in your household you may need to provide proof of identity.

4. Payment details

If you would like your Housing Benefit paid to you directly, you will need to supply confirmation of the account you would like it to be paid in to, such as a bank statement.

If you would like your Housing Benefit paid to a private landlord, you will need to complete the tenant payment to landlord form and return it to us. 

Evidence we need for Council Tax Reduction

1. Proof of any new household member

If you are moving in with someone that was not previously in your household you may need to provide proof of identity.

Other evidence we may need

We will contact you if we need more evidence or information.