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My Norwich

Norwich private renters’ charter

Residents living in the private rented sector in Norwich should expect and deserve to receive a high standard of rented accommodation. Unfortunately, in some cases, private rented accommodation fails to meet the legal standard and residents experience a range of harmful consequences ranging from poor health; fuel poverty; reduced life chances for children, unsafe housing conditions and in extreme cases early death.

Norwich City Council wants to raise standards in private rented accommodation by empowering tenants, encouraging best practice and taking action when it is needed.

This charter sets out the standards that private landlords and agents must meet and aims to help people live in the private rented sector to have a better understanding of they can expect and if things go wrong, what they can do and where to get help.

Tenants must be treated fairly, therefore please use the boxes to see your right's laid out in the tenant's charter.