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Direct Debit payments taken early

We are aware that there is an issue with some Direct Debit payments being taken earlier than expected.

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Resources

Executive director

Emily Yule

Interim chief finance officer and S151 officer

Alistair Rush

Functions:

  • Section 151 responsibilities
  • Strategic finance
  • Revenues & benefits
  • Procurement
  • Commercial strategy and acquisitions

Interim director of HR

Annessa Salmon

Functions:

  • Human resources
  • Workforce management and strategy
  • Learning and skills
  • Organisational development

Heads of service

Robert Mayes – head of finance

Functions:

  • Finance business partners, transactions and systems
  • Corporate finance, treasury management and tax
  • Procurement
  • Internal and external audit
  • Risk management


Julia Medler – head of customers, IT and digital

Functions:

  • Customer services (incl revenues and benefits and customer service advisers)
  • IT and digital
  • Service improvement
  • Complaints
  • Transformation
     

Jan Robinson – head of legal and governance (monitoring officer)

Functions:

  • Monitoring officer
  • Information governance
  • Nplaw contract lead
  • Democratic services
  • Member development
  • Elections
  • Executive support
  • Civic team


Tanya Bandekar – head of revenue and benefits

Functions:

  • Billing and collection of council tax and business rates
  • Administration of housing benefit
  • Administration of council tax support scheme
  • Prevention and detection of fraud
  • Lead on debt recovery across the council
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